Material Issues,
Targets and Results

In June 2022, our Board of Directors identified key material issues (priority issues) relating to the environment, society, and governance. Subsequently, in 2023, we set quantitative targets for each of these issues for the fiscal year ending May 31, 2030. We will strive to resolve these issues through our core business, thereby contributing to achieving the United Nations Sustainable Development Goals and, consequently, to building a sustainable society.

Process for Identifying
Material Issues

  • Process for Identifying Material Issues – 1

    Select candidates

    We selected highly relevant material issues (priority issues) by referring to the Sustainability Accounting Standards Board guidelines and the Sustainable Development Goals, and through dialog and discussion between our board members and institutional investors.

  • Process for Identifying Material Issues – 2

    Assess importance

    Our directors assessed each materiality selected through process 1 along the two axes of (1) importance to society (stakeholders) for achieving sustainability, and (2) importance to our company for achieving our vision and business growth.

  • Process for Identifying Material Issues – 3

    Board of Directors discussions and decisions

    The Board of Directors discussed the results of the evaluation in process 2 and identified 10 material issues, to be organized into five areas.

Material Issues

  • Area 1

    Balance Security and Convenience

    Besides convenience, we also implement measures to ensure that our employees maintain data privacy and information security, thereby providing society with a highly safe and stable service.

    Material issues

    1. 1. Provide safe and stable infrastructure services
    2. 2. Ensure robust protection of data privacy and information security

    Metrics and targets for fiscal year ending May 31, 2030 (1)

    • Number of major incidents: 0
    • Proportion of those qualified as Protection of Individual Information Person: maintained at 80% or higher

    Results for fiscal year ended May 31, 2024 (1)

    • Number of major incidents: 0
    • Proportion of those qualified as Protection of Individual Information Person: 86.7%
  • Area 2

    Transform Work Through Innovative DX Services

    To become business infrastructure, we will leverage our strengths in digitization to develop and provide innovative DX services that substantively improve social and economic productivity.

    Material issues

    1. 3. Promote DX services that improve productivity
    2. 4. Create innovative business infrastructure

    Metrics and targets for fiscal year ending May 31, 2030 (1)

    • Number of items converted from analog to digital information using our services: 500 million
    • Number of users of our services: 20 million people

    Results for fiscal year ended May 31, 2024 (1)

    • Number of items converted from analog to digital information using our services: 240 million (2)
    • Number of users of our services: 7.89 million people (2)
  • Area 3

    Respect Employee Diversity and Producing Innovation

    To produce innovation that helps solve business challenges through the power of encounters, we promote creation and provision of opportunities and environments for our diverse workforce to succeed.

    Material issues

    1. 5. Promote recruitment, development, and success of human resources
    2. 6. Promote diversity, equity and inclusion

    Metrics and targets for fiscal year ending May 31, 2030 (1)

    • Proportion of recruitment through referrals: 35%
    • Unipos (3) (peer bonus) posting rate: 80%
    • Ratio of female employees in management positions: 30% or higher
    • Ratio of female employees: 45% or higher

    Results for fiscal year ended May 31, 2024 (1)

    • Proportion of recruitment through referrals: 10.3%
    • Unipos (3) (peer bonus) posting rate: 58.1%
    • Ratio of female employees in management positions: 17.8%
    • Ratio of female employees: 36.7%
  • Area 4

    Establish a Firm Management Structure to Support Rapid Business Growth

    To support our growth under a multiproduct structure, we will reinforce our management structure by strengthening corporate governance and ensuring compliance.

    Material issues

    1. 7. Strengthen corporate governance
    2. 8. Ensure compliance

    Metrics and targets for fiscal year ending May 31, 2030 (1)

    • Ratio of female Directors: 30% or higher
    • Number of significant compliance violations: 0
    • Proportion of employees receiving compliance-related training: 100%

    Results for fiscal year ended May 31, 2024 (1)

    • Ratio of female Directors: 22.2%
    • Number of significant compliance violations: 0
    • Proportion of employees receiving compliance-related training: 100%
  • Area 5

    Conserve the Environment Through Business

    We will promote environmental conservation by addressing climate change issues through our business activities, including advancing DX, supporting paperless work, and introducing environmentally friendly services.

    Material issues

    1. 9. Address climate change issues
    2. 10. Use natural capital efficiently

    Metrics and targets for fiscal year ending May 31, 2030 (1)

    • Scope 1+2 (4): carbon neutral
    • Number of uses of paperless functions in our services: 120 million

    Results for fiscal year ended May 31, 2024 (1)

    • Scope 1+2 (4): 999 t-CO2
    • Number of uses of paperless functions in our services: 10 million (2)
  1. (1) Results and targets presented here are for the Company on a non-consolidated basis.
  2. (2) Results for the Company’s services are aggregated for Sansan, Bill One, Contract One and Eight.
  3. (3) Unipos is a service centered on the peer bonus® system provided by Unipos, Inc.
  4. (4) Scope 1 is calculated by aggregating direct GHG emissions from our own offices and facilities. Scope 2 is calculated by aggregating by indirect GHG emissions from the use of purchased electricity and thermal energy in each office.

Materiality Map