Stakeholder Engagement

Basic Concept

To achieve sustainable business growth and enhance corporate value, it is important to engage with our various stakeholders to fully understand their expectations, concerns, and needs, and to reflect these in our management and business activities. Based on this belief, we actively promote various initiatives to build trust and collaboration with our stakeholders.

Stakeholders Outline of Initiatives Examples of Major Initiatives
Customers We strive to stably provide safe and reliable services to our customers and continue to provide new value that helps resolve their issues.
  • Provide regular support through the Customer Success Department
  • Establish a contact point for service inquiries
  • Disseminate information through websites, social media, etc.
  • Hold various events and seminars
Shareholders and Investors To meet our shareholders’ expectations, we are committed to accurate and fair disclosure of information and proactively creating opportunities for interactive dialogs.
  • Share information through Shareholders’ meetings, financial results announcements, timely disclosure, etc.
  • Hold various briefings for institutional and individual investors
  • Issue annual reports
  • Establish a contact point for IR inquiries
Business Partners We work to provide safe and secure services by establishing appropriate collaborative relationships and information management systems with our vendors and partners under fair and equitable transactions.
  • Communicate regularly through purchasing activities
  • Ensure thorough compliance and risk checks
  • Establish business rules for purchases, etc.
  • Manage contractor safety
Employees To realize our mission and vision, we strive to create opportunities and environments in which our diverse workforce can thrive.
  • Provide all employees with opportunities to discuss and revise our corporate philosophy
  • Conduct engagement surveys
  • Establish various internal systems and consultation services
  • Conduct training and seminars
Local Communities and NPOs Based on the concept of what we can do now for the future, as a member of local communities, we work to solve social issues and create common value through our core business.
  • Sansan for NPOs
  • Kodomo Meishi Project
  • Supporting Kamiyama Marugoto College of Design, Technology, and Entrepreneurship
  • Yoiko for CSR

Multi-Stakeholder Policy

Sansan Inc., a provider of DX services that change the way people work, is committed to appropriate collaboration with multi-stakeholders in light of the growing importance of value creation with diverse stakeholders in corporate management, including not only shareholders but also employees, business partners, customers, creditors, and local communities. In addition, from the viewpoint that the appropriate distribution of earnings and results generated through value co-creation and productivity improvement to multi-stakeholder groups will lead to the maintenance of momentum for wage increases and sustainable economic development, and from the viewpoint that it is important to return profits to employees and give consideration to business partners, we will promote the following initiatives. We will promote the following initiatives.

  1. 1. Giving Back to Employees

    Through intensive investment of management resources in growth fields, employee capacity development and skill improvement as well as other initiatives, we will address sustainable growth and productivity improvements while focusing on maximizing added value. On top of that, we will aim to provide sustainable returns to our employees by raising wages appropriately based on the company’s situation, and through other comprehensive improvements in compensation, focusing on proactive efforts centered on investment in human resources (including education and training) to contribute to improving employee engagement and further improving productivity.

    (Individual items)
    Specifically, in regard to wage raises, by setting well-modulated remuneration levels based on personal achievement-based expected roles and market value, we will work to improve recruitment competitiveness and promote the active participation of diverse employees. We also recognize that creating an environment in which each and every human resource can work with a high level of motivation is important in further improving productivity. In addition to providing opportunities for all employees to discuss our philosophy and engage in our values and culture, we are also working to spread the corporate culture and improve employee engagement by visualizing praiseworthy examples within the Company through the use of an all-employee participation platform centered on peer bonuses.

    Regarding education and training, apart from continuously investing in measures aimed at enlivening internal communication, we have put in place a coaching attendance system, for the purpose of discovering issues and supporting actions geared toward personal growth and built a system to encourage employees to develop their abilities of their own volition. In addition, we have implemented an onboarding program for the use of generative AI for all employees, and through internal sharing of examples of its use in business operations and efforts to support measures for its use in each department, we are promoting the establishment of AI use in operations in all job categories to enhance operational efficiency. In addition, in order to support career development while balancing childcare and nursing care, we have established a support system for all employees to balance childcare and work, including subsidies for the difference in fees for unlicensed nursery schools up to three years of age and subsidies for the use of babysitters and housework support, etc. We are working to establish flexible work styles that respect each employee’s individual situations, will, and motivation.

    In the years to come, we will continue to invest in diverse human resources to enliven communication, acquire knowledge, and accommodate a greater variety of working styles.

  2. 2. Showing Consideration for Business Partners

    We will continue to work to comply with what is stated in our Declaration of Partnership Building.
    Please note that if our Declaration of Partnership Building is removed from the portal site, we will voluntarily withdraw the publication of our multi-stakeholder policy.
    Regarding transactions with tax-exempt businesses, we will refer to the Japanese government’s published views on how such businesses and their trading partners should respond to the Invoicing System. Based on these guidelines, we will work to establish fair and appropriate relationships.

    ■Declaration of Partnership Building URL (in Japanese)

    https://www.biz-partnership.jp/declaration/81809-07-00-tokyo.pdf

Regarding these items, we will proceed with steady efforts while confirming their status.

May 19, 2025
Chika Terada
Representative Director & CEO, Sansan, Inc.