Stakeholder Engagement

Basic Concept

To achieve sustainable business growth and enhance our corporate value, it is important to engage with our various stakeholders. We do this to fully understand their expectations, concerns, and needs, and to reflect these in our management and business activities. Based on this belief, we actively promote various initiatives to build trust and collaboration with our stakeholders.

Stakeholders Outline of Initiatives Examples of Major Initiatives
Customers We strive to provide our customers with stable, safe, and reliable services, and to continuously provide new value that helps resolve their issues.
  • Provide regular support through the Customer Success Department
  • Establish a contact point for service inquiries
  • Disseminate information through websites, social media, etc.
  • Hold various events and seminars
Shareholders and Investors To meet our shareholders’ expectations, we are committed to accurate and fair disclosure of information and proactively creating opportunities for interactive dialogs.
  • Share information through Shareholders’ meetings, financial results announcements, timely disclosure, etc.
  • Hold various briefings for institutional and individual investors
  • Issue annual reports
  • Establish a contact point for IR inquiries
Business Partners We work to provide safe and secure services by establishing appropriate collaborative relationships and information management systems with our vendors and partners under fair and equitable terms.
  • Communicate regularly through purchasing activities
  • Ensure thorough compliance and risk checks
  • Establish business rules for purchases, etc.
  • Manage contractor safety
Employees To realize our mission and vision, we strive to create opportunities and environments in which our diverse workforce can thrive.
  • Provide all employees with opportunities to discuss and revise our corporate philosophy
  • Conduct engagement surveys
  • Establish various internal systems and consultation services
  • Conduct training and seminars
Local Communities and NPOs Based on the concept of what we can do now for the future, as a member of local communities, we work to solve social issues and create common value through our core business.
  • Sansan for NPOs
  • Kodomo Meishi Project
  • Supporting Kamiyama Marugoto College of Design, Technology, and Entrepreneurship
  • Yoiko for CSR

Multi-Stakeholder Policy

Given how important the co-creation of value is becoming in corporate management—not only for shareholders but also for a variety of stakeholders, including employees, business partners, customers, creditors, and local communities—Sansan Inc., which provides cloud-based solutions that promote digital transformation and reshape how we work, will work on appropriate cooperation with multi-stakeholders. Moreover, concerning the earnings and results generated by the co-creation of value and productivity improvement, we will promote the initiatives set out below from the perspective that the appropriate distribution to multi-stakeholders, based on the importance of giving back to employees and showing consideration for business partners, will lead to maintaining the momentum of wage increases and sustainable economic development.

  1. 1. Giving Back to Employees

    Through intensive investment of management resources in growth fields, employee capacity development and skill improvement as well as other initiatives, we will address sustainable growth and productivity improvements while focusing on maximizing added value. Also, from the position of efforts toward appropriate wage raises and other comprehensive benefit improvements based on our situation, we aim to provide sustainable returns to our employees through proactive efforts centered on investment in human resources to contribute to improving employee engagement and further improving productivity.

    (Individual items)
    Specifically, by setting well-modulated remuneration levels based on personal achievement-based expected roles and market value, we will work to improve recruitment competitiveness and promote the active participation of diverse employees. We also recognize that creating an environment in which each and every human resource can work with a high level of motivation is important in further improving productivity. In addition to providing opportunities for all employees to discuss our philosophy and engage in our values and culture, we are utilizing a peer bonus-centered platform for all employees to participate while working to instill our culture and improve employee engagement by presenting praiseworthy examples in visual form within the Company.

    Apart from continuously investing in measures aimed at enlivening internal communication, we have put in place a coaching attendance system, for the purpose of discovering issues and supporting actions geared toward personal growth, and a skill promotion system for technical positions. In addition to building a system that encourages employees to develop their abilities of their own volition, we have established a support system for balancing work and childcare for all employees—starting with subsidies covering the differences in unlicensed nursery school fees for children up to three years of age and including usage fee subsidies for babysitters, housework support—to support career development while balancing childcare and nursing care. By means of such initiatives, we are working to realize flexible working styles that respect the individual circumstances, intentions, and ambitions of our employees.

    In the years to come, we will continue to invest in diverse human resources to enliven communication, acquire knowledge, and accommodate a greater variety of working styles.

  2. 2. Showing Consideration for Business Partners

    We will continue to work to comply with what is stated in our Declaration of Partnership Building.

    ■Date Declaration of Partnership Building listed

    July 10, 2023

    ■Declaration of Partnership Building URL (in Japanese)

Regarding these items, we will proceed with steady efforts while confirming their status.

July 14, 2023
Chika Terada
Representative Director & CEO, Sansan, Inc.